• Q Is membership free? What is the age requirement?
    A

    The Spoplay website membership is free, and has no age requirements.

    You will be rewarded 100,000 balls(game money) upon signing up.

  • Q Can a single user sign up multiple accounts?
    A
    One user can create as many accounts as he/she wants. However, the money(cash, ball, points) are not linked.
  • Q Where can I check my information?
    A

    Log in to the Spoplay website, and click your nickname or the level icon to view mypage.

  • Q How do I change my password?
    A

    On the Spoplay website, and click your nickname or the rank icon to view mypage.

    Select mypage / my information / [change password] at the bottom.

    We recommend that you change your password regularly.


  • Q I forgot my password.
    A

    On the top right corner of the website, click [Find Password]. 

    We will send a temporary password to the email you signed up with.


  • Q How do I level up?
    A

    You level up with the xp points that you acquire by your activities in Spoplay.

    These include log in, shop, purchase, game (pre-betting, live betting), community postings, comments, and other various areas.

     

    XP policy
    Entry Upper category Lower category XP rewarded Condition
    About log in Login   50 Once a day
    About charging Item purchase Dumbbell 100  
    Ping-pong racket 200  
    Tennis racket 400  
    Baseball bat 2000  
    Soccer shoes 2500  
    Football Helmet 3000  
    Create Club Ticket 400  
    About sports betting/game Sports betting
    (Live games, expected games)
    Hit 50  
    Miss 20  
    About posts Write user review   100 Up to 10 a day
    Write comments   10 Up to 5 a day

     

    Level basic policy
    Military ranks All level XP Balls rewarded
    Rank title XP Unit
    Trainee 0 600  
    1 1,200  
    2 1,800  
    3 2,400  
    4 3,000  
    Self-defense official cadet 5 3,600 600 20,000B
    6 4,200  
    7 4,800  
    8 5,400  
    9 6,000  
    Private 10 6,600 600 30,000B
    11 7,200  
    12 7,800  
    13 8,400  
    14 9,000  
    Private first class 15 9,600 600 40,000B
    16 10,200  
    17 10,800  
    18 11,400  
    19 12,000  
    Leading private 20 12,600 600 50,000B
    21 13,200  
    22 13,800  
    23 14,400  
    24 15,000  
    Sergeant 25 16,000 1,000 60,000B
    26 17,000  
    27 18,000  
    28 19,000  
    29 20,000  
    Sergeant first class 30 21,000 1,000 70,000B
    31 22,000  
    32 23,000  
    33 24,000  
    34 25,000  
    Master sergeant 35 26,000 1,000 80,000B
    36 27,000  
    37 28,000  
    38 29,000  
    39 30,000  
    Sergeant major 40 31,000 1,000 90,000B
    41 32,000  
    42 33,000  
    43 34,000  
    44 35,000  
    Warrant officer 45 36,000 1,000 100,000B
    46 37,000  
    47 38,000  
    48 39,000  
    49 40,000  
    Second lieutenant 50 42,000 2,000 150,000B
    51 44,000  
    52 46,000  
    53 48,000  
    54 50,000  
    First lieutenant 55 52,000 2,000 200,000B
    56 54,000  
    57 56,000  
    58 58,000  
    59 60,000  
    Captain 60 62,000 2,000 250,000B
    61 64,000  
    62 66,000  
    63 68,000  
    64 70,000  
    Major 65 74,000 4,000 300,000B
    66 78,000  
    67 82,000  
    68 86,000  
    69 90,000  
    Lieutenant colonel 70 94,000 4,000 400,000B
    71 98,000  
    72 102,000  
    73 106,000  
    74 110,000  
    Colonel 75 114,000 4,000 500,000B
    76 118,000  
    77 122,000  
    78 126,000  
    79 130,000  
    Reserve major general 80 136,000 6,000 750,000B
    81 142,000  
    82 148,000  
    83 154,000  
    84 160,000  
    Major general 85 168,000 8,000 1,500,000B
    86 176,000  
    87 184,000  
    88 192,000  
    89 200,000  
    Commander 90 210,000 10,000 3,000,000B
    91 220,000  
    92 230,000  
    93 240,000  
    94 250,000  
    Chief of Staff 95 262,000 12,000 5,000,000B
    96 274,000  
    97 286,000  
    98 298,000  
    99 310,000  
    Chief Magistrate 100 400,000   10,000,000B
  • Q I want to know my current level and XP.
    A

    Click your nickname in the login zone, then view your information in mypage.


  • Q How do I cancel the membership?
    A

    Click your nickname or my rank icon on the right of the website to move to mypage.
    Select mypage / my information / additional information tab, [Cancel membership] to continue with the process.


    <Caution>
    You cannot use the account under cancellation. All the cash, ball(game money), and points will be deleted with the account.


  • Q How much cash can I charge at once?
    A
    There is no limit to the amount of cash you can charge every month.
    Minors under the age of 18 can charge 20,000 yen every month.
  • Q What are the payment methods available?
    A
    We use the payment methods of SB Payment company for cash charge.
    You can use credit cards(Visa, Master, JCB, AMEX, DINERS), and prepayment at convenience stores.
    We are working on making payment possible through PayPal, Web money, phone, Google pay, and Line pay.
  • Q Where can I view cash/balls payment and usage history?
    A

    You can view them at mypage / my vault.

    In ‘my vault’, you can see history of your cash, balls (game money) and points.

  • Q Can I exchange the cash, and balls for actual money?
    A
    They cannot be exchanged for actual money.
    However, you can exchange the balls for points, and enter prize winning events.
  • Q How do I send a message?
    A

    My page / Messages / Write message.

    In the chat zone on the right of the website, in the [Member list] tab, you can click on a nickname and send messages to the user.

    The receiving user may not receive your message due to his/her [Receive messages] settings.

     






  • Q How long will the messages be kept?
    A
    The messages will be deleted automatically after 1 month. If you want to preserve a message, click [Save].

  • Q Can I save sent messages?
    A
    Yes you can save sent messages. If you do not, it will be deleted automatically after 1 month.
  • Q How can I view my friend list?
    A

    My page / My friends.

    In the ‘my friends’ page, you can view friend list, find friend, friend request, friend request results, and blacklist.

  • Q I sent a friend request. How can I see the status of the request?
    A

    You can see the status of your request at My page / My friends / See friend request. 

  • Q I saw a friend request notification. Where can I see it?
    A

    You can see it at My page / My friends / See friend request.

    Click on a user’s nickname and click [Accept] or [Decline].

  • Q I want to add a user to my blacklist.
    A

    You can add a user to your blacklist at My page / My friends / Blacklist. Search for a nickname and add it to your blacklist.

    [Go to Blacklist]

    You can also add to blacklist my clicking on a nickname at the chat zone on the right of the website.



  • Q I want to delete a user from my blacklist
    A

    Go to My page / My friends / Blacklist. Click on [Delete] on the right of the nickname.

    [Go to Blacklist]


  • Q Where is customer service?
    A

    The Spoplay website menu has ‘Customer Service’ menu in the left menu.

    In the customer service page you can view use guide, user guide, terms of use, personal information treatment policy, management policy, and customer service(announcements, events, 1:1 inquiry).


  • Q Where is 1:1 inquiry?
    A

    The 1:1 inquiry is in the ‘Customer service’ tab of the Spoplay ‘Customer service’ menu.

    Click on [1:1 inquiry] to send us your questions.

    You can also view your question history and answers.

    [Go to 1:1 inquiry history]

     


  • Q It’s my first time here. Where is the user guide?
    A

    The user guide can be found in the user guide tab in the ‘customer service’ of the Spoplay website menu.

    You can also click ‘User guide’ in the ‘Customer service’ menu of the menu on the left.

    [Go to user guide]
     

  • Q Can the deleted items be restored?
    A

    Data on the deleted items are completely deleted from the server, and cannot be restored.

    Please make sure to check again before deleting an item.

  • Q [Sports Betting] Expected match (Pre-betting) betting guide
    A
    1. Click [Open] on a coming-up match you wish to place pre-bets on.



    2. Click category(win/draw/lose, handicap, under/over, special) to guess.
    Expected matches bet can be made on 2 matches (2 categories) or more.



    3. See BET SLIP history on the right



    The betting rates change automatically.
    Click confirm changes to input the changed betting rate automatically.



    4. Click betting amount



    5. Click bet



    6. Click ‘Purchase history’ on the right of the menu to see history and result of your bets.



  • Q [Sports Betting] Inplay match betting guide
    A
    1. Click [Open] on live bet of the live match you wish to place your bet on



    2. Click category you want for the live match



    3. See BET SLIP history on the right



    The betting rates change automatically.
    Click confirm changes to input the changed betting rate automatically.



    4.Click betting amount



    5. Click bet



    6. Click ‘Purchase history’ on the right of the menu to see history and result of your bets.



  • Q Can I get a refund on the cash I charged?
    A
    Because of Japan’s specific commercial law, the cash is identified as digital contents and cannot be refunded or cancelled.
    Please see the ‘specific commercial law’ and ‘terms of use’ on our website.
  • Q Can I rejoin after cancelling the membership?
    A

    To prevent excessive gambling, the email or SNS account used for signing up cannot be reused for a month after cancelling.

    You can sign up with another email or SNS account.

    Also, you can call off the cancellation within a week from applying.

  • Q I didn’t get the membership confirmation email.
    A
    When you sign up, we send the confirmation email to the address you entered. (Except for SNS sign up).
    The simple confirmation through email will complete the process. If you did not receive the email, please check the spam mailbox.
  • Q How do I log in?
    A
    You log in with the nickname, email address, SNS account that you entered upon signing up.
  • Q How do I change my personal information?
    A
    Mypage / My information. You can change your personal information such as 18 or older, phone number, home address.

  • Q Can I change my email address for the account?
    A
    You cannot change the email address of the account. Please check again before entering your email upon signing up.
  • Q Can I rejoin after cancelling the membership?
    A

    To prevent excessive gambling, the email or SNS account used for signing up cannot be reused for a month after cancelling.

    You can sign up with another email or SNS account.

    Also, you can call off the cancellation within a week from applying.

  • Q I want to know about the services provided by Spoplay.
    A


    1. Pre-betting game – You can guess the win/draw/lose of sports matches around the world.
    2. Live betting game – You can guess the various events of a live match.
    3. eSport game – You can guess the various events of eSports games such as StarCraft.
    4. Virtual sports - In Virtual Sports, you guess the results of virtual sports, grey hound racing, horse racing, speedway racing, and motorcycle racing.




    1. PK game – Select left or right, and score a goal to win.
    2. OX quiz – Solve quizzes on various sports video clips.
    3. King Kong game – Guess the various actions King Kong will take in this ladder game.
    4. In the FX game, you guess various events with exchange rate fluctuation value (OANDA API Data) of the Australian dollar and English pounds.
    5. Powerball – The Powerball game uses the Powerball data of the DH Lottery and draw 5 normal balls and 1 Powerball.
    6. Bustabit – In the British Bustabit game, the number on the graph begins at 1x, rises and stops at random. You win if you hit [Stop] before the graph stops.




    1. Club - Users can create clubs and enjoy socializing or playing games with the club members.
    2. Chat – We provide various chatting environments to be used for communicating with other users.
    3. Community – We have various sections where you can enjoy community activities.


    * For more information on the games, please see each game manual.
  • Q Can I play games in cash?
    A
    You cannot play games with ‘cash,’ but you can use ‘balls,’ the game money.
    You can charge ‘cash’ with actual cash through SB Payment PG company,
    and use the cash to buy ‘balls’ in the ‘shop’ menu.
    The ratio of the cash to balls is 1:1000.
  • Q I want to view the whole history of my bets and results.
    A
    Click ‘Purchase history’ on the right of the menu to see history and result of your bets.

  • Q Can I bet 1 match each for pre-betting and live betting?
    A
    You need to bet 2 matches(2 categories) or more for pre-betting, and 1 for live betting.
  • Q Can I cancel my bet?
    A
    You can cancel your bets within 5 minutes in the purchase history. (Max. 3 times every 24 hours)
    e.g.) If you cancel 3 bets at 11 p.m. you cannot cancel any other bets until 11 p.m. the next day
    (However, even if 5 minutes have not passed after the bet, you cannot cancel the bet for a match ending in 5 minutes.)
  • Q I want to know more details about sports betting rules.
    A
    Sports betting has many rules as it concerns sports matches.
    For more details on the betting rules, please see the guide on (www.spoplay.jp/Help/Instruction).
  • Q I want more about other games.
    A
    For more information on the FX game, Powerball, Bustabit, virtual sports game, etc.,
    see the game guide within each game or see use guide in our customer service page.
  • Q Is there an expiration date for the charged cash?
    A
    Due to Japan’s money payment law, all cash, balls, and points have an expiration date of 6 months from their acquisition.
  • Q I want to more about cash, points, game money used in Spoplay
    A
    Information on units used in Spoplay



    The 3 units used in Spoplay are ‘Cash, Balls, and Points.’

    Cash(Actual money) - You can charge cash through SB Payment PG company using actual money(credit card, etc.). The ratio of cash to actual money is 1:1.
    Charging 10,000 won will give you 10,000 cash.
    * However, you cannot play games with cash. You can purchase items from the shop to acquire balls to play.

    Balls(Game money) – This is the game money used to play games(sports betting, various mini games).
    Purchase game money items at the shop with the charged cash,
    and you can acquire balls according to the item purchased. The ratio of cash to balls is 1 : 1000.

    Points(Prize events) – The points are used to enter prize events.
    You can exchange 1000 ball for 1 points, and use them to enter prize events.

    * Take note that all the Cash, Balls, and Points have an expiration period of 6 months from acquisition due to Japan’s money payment law.
BET SLIP